Picking an HVAC contractor is an important decision that you shouldn’t decide upon without doing some research to make sure you’re making the correct choice.
First, find a contractor who will ask you about your wants and needs and then listen to you. With that information, they should be able to present up to four options from which you can choose.
When they set up your installation, is it when you want to have it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not something you can do yourself and a successful installation requires a contractor that is skilled in a number of areas, from load calculation to piping and a lot of steps in-between. You could get the top-of-the-line system, but if it’s improperly installed you may not get ideal performance.
Here are a few other questions to help you make the best choice while finding your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest non-profit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and specialized tests created by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will offer you peace-of-mind knowing your contractor has completed in-depth professional training.
Do they have references or referrals?
A professional HVAC company will be able to provide you with a list of recent customers that you can talk to and confirm the quality of their company’s work. Talk to their list of references and ask about their project and if they’d recommend their work.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll have the ability to see any customer complaints against a company. The ACCA is a non-profit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be dedicated to their trade and will be able to provide referrals for previous work.
Another way is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most valuable recommendations because they are coming from people you know. You’ll find out who to talk to and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely upon on positive word-of-mouth, so if someone you trust recommends them it’s likely they’ll do reliable work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to find out if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason a lot of states require licenses is simply to protect you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably best to look elsewhere to help get around any potential concerns.
When is the best time to ask these questions?
The best time to ask questions and pick an HVAC contractor is right now, before something goes wrong with your system. Get your furnace looked at while it’s working as usual and schedule your annual maintenance.
Your family’s health, comfort and safety is our business at James Heating & A/C, Inc in Lexington. Our HVAC professionals would be happy to answer any and all of your questions. Call us at 336-853-6070. We look forward to becoming your partner in keeping your system running safely and efficiently.