How to Choose an HVAC Contractor in Lexington02/19/2016 No major decision should be made without first doing your homework, that includes the decision of deciding on an HVAC contractor. You’ll want to seek out a contractor that will listen to you and make sure they are meeting all your home comfort needs. HVAC installation isn’t a project you want to attempt to DIY. It’s important to find a contractor that is highly skilled in multiple areas. They will work out your home’s load calculation, pull permits to ensure local codes are met, check piping and a bunch of steps in-between. If your top-of-the-line system doesn’t get a top-of-the-line installation, you’re more likely to get mediocre performance from your system. The team at James Heating & A/C, Inc have put together some questions to ask to help you on your quest of finding your ideal HVAC contractor. Do they have references or referrals? If you’re looking to work with a company they should be able to provide you with a list of recent customers that can verify the quality of their work. After obtaining that you can call and find out about their recent HVAC projects, if they are happy with the results and if they would choose the company again in the future. There are other sources you can look into like the ACCA (Air Conditioning Contractors of America) and the Better Business Bureau. Looking up a contractor on BBB will allow you to read through consumer ratings and will also show you any customer complaints lodged against a company. The ACCA is a non-profit that utilizes the expertise of over 60,000 professionals and 4,000 businesses. Contractors that are a part of ACCA are serious about their profession and will happily provide you with referrals. An additional option is asking for the help of your friends on social media. These recommendations are given by people you know and trust. You’ll probably not only get feedback on what contractors to use, but also who to avoid. If you’re looking for suggestions from your neighbors, nextdoor.com is literally a your neighborhood’s own social media site. Are they NATE-certified? If your contractor is NATE-certified you can guarantee that you’re getting a contractor that meets the highest standards in installation and service. NATE (North American Technician Excellence) is a non-profit organization for HVAC technicians. Before becoming NATE-certified a technician has to pass specialized and real-world tests that were developed by a committee of the top industry experts. Are they properly licensed and insured? Almost all states require licensure for HVAC contractors. This provides protection for consumers from companies that use inexperienced workers. A quick online search will show you whether your state requires a license or not. If you reside in a state the requires a license and your contractor doesn’t have one, look elsewhere to prevent any issues. When to ask these questions? The perfect time to locate a quality HVAC contractor is before you experience a breakdown. If you get your system checked when it’s functioning properly and get your regular maintenance scheduled to keep it running properly. Building a relationship based on trust and experience is important to us at James Heating & A/C, Inc in Lexington. Our professionals will gladly answer any questions you may have about home comfort. Give us a call at 336-853-6070 or set up an appointment with us using our online scheduler.